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Shipping Policy
Last updated: [Insert Date]
Thank you for shopping with cgilartstudio. We are committed to delivering your orders in a timely and reliable manner.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or courier disruptions.
3. Shipping Carriers
We work with trusted courier services to ensure safe delivery of your items. The carrier used will depend on your location and shipping option selected.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
5. Customs, Duties & Taxes
For international orders, customs duties and taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the shipping cost.
6. Delays & Issues
While we strive to meet all delivery estimates, delays can occasionally occur due to factors beyond our control.
If your order is significantly delayed, please contact us and we will assist you as soon as possible.
7. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date). We will work with the courier to resolve the issue promptly.
9. Contact Us
If you have any questions about your order or shipping, please contact us:
cgilartstudio
📍 44 Thistle Centre, Stirling FK8 2EE, United Kingdom
📞 +44 1786 450909
📧 Support@cgilartstudio.com